Work Experience

Sprout Mortgage

Help Desk technician
FEB 2022 - JULY 2022

Working as a helpdesk support technician, did software and registry troubleshooting for Windows 10 and 11, for programs such as Encompass, Office, Adobe. Provisioned licenses through in our Microsoft Cloud environment. Handled MFA accounts through Okta and used Okta workflows to automate tasks. I handled email security using KnowBe4 PhishER when users reported suspcious emails, and filtered out malicious and spam emails using Barracuda.

JNC Management

Sales Associate / Store Manager
JUNE 2019 - MARCH 2021

Working as a sales associate, I used sales techniques to try to maximize the profits that we would see per store, also handling all customer support requests from exchanges to refunds.

As a manager I managed hours for my employees and did interviews to hire new ones. Lead projects to add new products or new promotions to try to get more sales. I would make deposits to our local bank for the company and make sure that relations were good with vendors to ensure continued supply of product


Crew Member
SEPT 2017 - JUNE 2019

I worked in taking orders in the drive-thru, being the first one to take orders, cash, and any customer support complaints that any customer may have had to make sure that they get solved.


  • Advanced Windows Knowledge
  • Advanced Linux Knowledge
  • Email Security
  • Security Awareness Programs
  • MFA Workflows, automation and account/license management with Okta
  • Understanding of Cyber Security Frameworks
    • MITRE Attack Framework
    • NIST Frameworks
    • ISO
  • Computer languages
    • Python
    • Javascript See the source of this website!
    • Java
    • C++
    • PowerShell
    • Bash
    • Active Directory


UCSD Extension Security+ Bootcamp

March 2021 - September 2021

Although I learned most of my programming outside of school, here I learned how to use GNU/Linux, which is now my daily driver operating system. My command line expirence with Bash like shells (bash, zsh, fish), CMD and Powershell.